Delivery and returns

In accordance with Article L121-20 of the French Consumer Code, you have 14 working days after receiving your order to change your mind. Simply notify us of your decision by email at the following address: info@valombreuse.fr.

You can then return the items to us for an exchange or refund, without penalty (excluding return shipping costs), within a maximum of 14 days after sending your request. The return must be sent to:

VALOMBREUSE – 66 Rue du Faubourg Saint-Honoré, 75008 Paris, France .

Please note that, according to Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to products that have been used, washed, worn without a label, damaged, or returned without their original packaging.

Likewise, personalized items cannot be returned.

Once your return has been validated, we will process the refund (including the initial delivery costs) using the same payment method used for the purchase, in the same currency.