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Terms of Sales

These conditions of sale are concluded on the one hand by the limited liability company ZOHA with share capital of €10,000 whose head office is located at 11, Rue du Clos d'Orléans, 94120 Fontenay-Sous-Bois, France, registered in the Creteil Trade and Companies Register under number 533322194, intra-community VAT number FR94533322194, hereinafter referred to as "VALOMBREUSE" and managing the site www.valombreuse.fr and, on the other hand, by any natural or legal person wishing to make a purchase via the website www.valombreuse.fr hereinafter referred to as “the buyer”.

Article 1: object

These conditions of sale aim to define the contractual relations between VALOMBREUSE and the buyer and the conditions applicable to any purchase made via the website www.valombreuse.fr . The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, of which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.valombreuse.fr is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have full legal capacity, allowing it to commit to these general conditions of sale.

The VALOMBREUSE company retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2. Products

With traditional French artisanal skills and know-how, the VALOMBREUSE company manufactures very high quality hand-embroidered luxury household linen. These products are sold under the “VALOMBREUSE” brand and are those that appear on the website www.valombreuse.fr , while stocks last. The VALOMBREUSE company reserves the right to modify the product assortment at any time. Each product is presented on the site in the form of a description listing its main technical characteristics (use, composition, maintenance, etc.). The photographs and representations appearing on the site are as faithful as possible but do not engage the contractual liability of the company VALOMBREUSE. The sale of products presented on the site www.valombreuse.fr is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.

Article 3. Prices

The prices appearing on the product sheets on the site www.valombreuse.fr are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. The VALOMBREUSE company reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased depending on the total amount of the order.

Article 4. Order and payment terms

Before any order, the buyer must create a personal account on the website www.valombreuse.fr . The account creation section is accessible directly from the side menu bar. If the buyer already has a customer account, he must identify himself by entering his username and password.

At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information.

The buyer selects the products he wishes to order in the “basket”, modifies his choices if necessary (quantities, dimensions, colors, references, etc.) and provides a delivery and billing address. Then, shipping costs are calculated and submitted to the buyer, along with the name of the carrier.

Then, the buyer chooses the payment method of their choice. The VALOMBREUSE company only accepts secure payments by bank card "CB", Visa®, MasterCard®, American Express®, Carte Bleue®,. In the event of deferred or sold out products, the debit will only be made for the amount of the products actually invoiced and deliverable; the debit of the order amount can then be carried out in several installments according to the different delivery dates of your products .

The next step asks him to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites him to validate his order by clicking on the “Confirm my order” button.

Finally, the buyer is redirected to the secure interface in order to securely enter their bank card details.

If payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand the cancellation of the card payment, the sums paid will then be recredited or returned. The liability of the bank card holder is not incurred if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the card holder must contest, in writing, the debit with their bank, within 70 days following the transaction, or even 120 days. if the contract binding him to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written dispute filed by the holder. No costs for returning the sums may be charged to the holder.

Confirmation of an order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to rely on one's own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, the company VALOMBREUSE will communicate to him by e-mail confirmation of the registration of his order. 

The VALOMBREUSE company will issue an invoice, only upon request from the Customer specified in the order form, and will send it to the Customer by email or by post, within the framework of the laws in force. The invoice will be issued based on the information provided by the buyer at the time of ordering. It will not be possible to modify an invoice already issued.

If the buyer wishes to contact the VALOMBREUSE company he can do so either by post to the following address: VALOMBREUSE, 66 Rue du Faubourg Saint-Honoré, 75008 Paris, France ; either by email to the following address: info@valombreuse.fr , or by telephone at + 33 9 50 88 55 55

Article 5. Delivery

Deliveries are made by a carrier selected by the VALOMBREUSE company, to the address indicated on the order form which can only be in the agreed geographical area.

The liability of the company VALOMBREUSE cannot be incurred in the case of a delivery address incorrectly provided by the buyer resulting in the delay or impossibility of delivery.

The buyer is required to check, in the presence of the delivery person, the condition of the packaging of the goods and its contents upon delivery. In the event of damage during transport, any protest must be made to our customer service at info@valombreuse.fr within three days of delivery.

It is possible for the buyer to collect an order placed on the site in store. This service is only offered in the VALOMBREUSE boutique, 66 Rue du Faubourg Saint-Honoré, 75008 Paris, France.

Article 6. Reservation of ownership

The VALOMBREUSE company retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.

Article 7. Right of withdrawal

Under article L121-20 of the Consumer Code, the buyer has a period of fourteen (14) working days from delivery of his order to exercise his right of withdrawal by informing of his decision by email to customer service at info@valombreuse.fr

The buyer must return their order for exchange or refund without penalty, with the exception of return costs, no later than fourteen (14) days following notification of withdrawal to the seller, to the following address: VALOMBREUSE 66 Rue du Faubourg Saint-Honoré, 75008 Paris, France.

In accordance with article L. 221-28 of the Consumer Code, the buyer's right of withdrawal cannot be exercised if the products have been used/washed, without labels, damaged, or without their original packaging.

The buyer will not be able to exercise his right of withdrawal on personalized products.

The refund, including the delivery costs of the initial order, will then be made using the same payment method used when ordering and will be made in the same currency as that used when paying for the order.

Article 8. Exchange conditions

The return of a product, in the event of an exchange, must be made according to the conditions of the buyer's right of withdrawal (article 7) .

The delivery costs of the first order will be refunded to you and the costs of the second delivery will be invoiced.

If the amount of the product chosen as a replacement has a value greater than the amount of the returned product, the buyer will have to pay the price difference by credit card using our secure payment service. If the amount of the product chosen as a replacement has a value lower than the amount of the returned product, the price difference will be refunded.

No exchange of personalized products will be made.

Article 9. Guarantee

All products supplied by the company VALOMBREUSE benefit from the legal guarantee provided for by articles 1641 et seq. of the Civil Code and articles L217-4 to L217-14 of the Consumer Code.

In the event of a defect or non-conformity of an existing product at the time of delivery , the buyer must inform customer service by email at info@valombreuse.fr within forty eight (48) hours after receipt of the product. order.

The product must be returned in its original packaging at no additional cost to the following address: VALOMBREUSE, 66 Rue du Faubourg Saint-Honoré, 75008 Paris, France.

The VALOMBREUSE company reserves the right to inspect the returned product in order to verify the existence of defects or non-conformity.

If a defect or non-conformity of the returned product is proven, the VALOMBREUSE company undertakes to repair , exchange or reimburse said product as well as the return and delivery costs.

Article 10. Liability

The company VALOMBREUSE in the distance selling process is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.

Under no circumstances can the company VALOMBREUSE be held liable in the event that the non-performance of its obligations is attributable either to the unpredictable and insurmountable act of a third party to the General Conditions of Sale, in particular in the delivery process, or in a case of force majeure.

Article 11. Intellectual property

All elements of the site www.valombreuse.fr are and remain the intellectual and exclusive property of the company VALOMBREUSE. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text. 

Article 12. Personal data

The VALOMBREUSE company undertakes to preserve the confidentiality of the information provided by the buyer, which he may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. He can make the request at any time by mail to the following address: VALOMBREUSE, 66 Rue du Faubourg Saint-Honoré, 75008 Paris, France.

Article 13. Contacts

If the buyer wishes to contact the VALOMBREUSE company he can do so either by post to the following address: VALOMBREUSE, 66 Rue du Faubourg Saint-Honoré, 75008 Paris, France ; either by email to the following address: info@valombreuse.fr , or by telephone at + 33 9 50 88 55 55.